Return & Exchange Policy
1.All products sold on www.cavinkart.com are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
2.You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
a. Package has items missing.
b. Damaged or broken bottles/pack.
c. Wrong product delivery.
d. Expired product delivery.
3.In case of the above-mentioned scenarios, you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to firstname.lastname@example.org, within 24 hours of the order delivery. We would require 72 hours to revert.
4.Kindly take picture of the damaged/tampered side of the product or package.
5.Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
6.In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return
7.Returns will not be accepted if:
a. The product is damaged.
b. It is without invoice.
c. It is with tampered batch number and price
d. It is without its original packaging.
8.Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, packet and box
9.Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
Refund & Replacement Policy
1.We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement
2.Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated
3.The amount shall be credited to your account through the mode which the payment was done. It may take 15 business days for the amount to reflect in your account.